The State Government funded helpline, Parent Line NSW (managed by CatholicCare) provides a unique free support service to parents across NSW. Highly skilled professional counsellors are available 24 hours a day 7 days a week to take calls from parents and carers about any parenting issue, from tips on how to manage the morning routine, to concerns about distant adolescents to complex challenges of living in blended families. It is the only free counselling service available to parents during any part of their parenting journey, at any time of the day or night, any where in NSW. It's convenient because parents can call when it suits them, they don't have to arrange child care to talk to a professional counsellor and they can call as many times as they need.
We have a website for parents, carers and professionals (Parent line) with a range of tip sheets for parents about contemporary issues facing families today, some parenting stories written by our counselling team that normalise parenting challenges and some links to other NSW wide services.
We are particularly focusing on rural and remote families currently, as our recent statistics tell us that families from these areas of NSW are less likely to contact us with a small issue and tend to manage things along until there is a major crisis (like a child running away or violent behaviour of the child).
Our telephone counselling line is 1300 1300 52 and is available for the cost of a local call from a land line.